Your Google Business Profile is the single highest-ROI SEO asset a local business owns. Here is what to actually do — in order of impact — to climb the local map pack.
Tier 1 — Do these this week
- Fill out every field. Categories, services, hours, attributes, description. Empty fields are ranking dead weight.
- Pick the most specific primary category. "Italian restaurant" beats "Restaurant". "Family law attorney" beats "Lawyer".
- Add 8+ secondary categories that actually describe what you do. Do not stuff.
- Write a 750-character description that mentions your city, your services, and what makes you different — in that order.
- Upload 20+ real photos. Interior, exterior, team, product. Geo-tagged if possible.
- Set the service area. If you go to customers, list every town you serve.
- Turn on messaging. Response time is a ranking signal.
- Add all your services with prices. Google is increasingly pulling these into search results.
Tier 2 — Do these this month
- Ask for 20+ Google reviews in the next 30 days. Use a system like the three-message flow. Recency compounds.
- Respond to every existing review. Even three-year-old ones. It signals an active profile.
- Post a Google Post every week. Offers, events, updates. They decay after 7 days but the signal keeps refreshing.
- Add Q&A entries. Seed the questions customers actually ask, and answer them yourself.
- Verify all NAP (name, address, phone) matches across your website, Facebook, Yelp, Apple Maps and the top 10 directories in your niche.
- Add UTM tags to your website link so you can see Google Business traffic in analytics.
Tier 3 — Do these this quarter
- Publish location-specific pages on your website — one per suburb you serve, with real content, not templated copy.
- Get backlinks from local sources — the chamber of commerce, local news, industry associations, sponsorships.
- Add schema.org LocalBusiness JSON-LD to your homepage. Include openingHours, priceRange, geo coordinates.
- Embed a Google Map on your contact page.
- Add customer testimonials with schema to product/service pages.
- Speed up your site. Aim for Largest Contentful Paint under 2.5 seconds on mobile.
Tier 4 — The advanced stuff
- Track your rankings by keyword × location grid weekly (tools like Local Falcon).
- Audit your competitors' review keywords. The words customers use in reviews are the words Google associates with your business.
- Get 3+ reviews per month that mention your primary keyword naturally — e.g. "best plumber in [town]".
- Update your profile whenever anything changes. Freshness matters.
What Google is really measuring
Every item above is a proxy for the same thing: is this a real, active, well-loved business that a searcher would be happy to be sent to? Do the work, and Google's algorithm will do the rest.